Please allow 2-3 days for your order to be packed and sent out. If you need an item rushed, please contact us prior to ordering.
Shipping is charged at cost, and we ship worldwide. If you have a specific shipping requirement not covered please contact us.
UK parcels are sent Royal Mail 2nd class signed for, which takes 3 working days. These will be delivered by your postal carrier, who should put a card through your door if you are out. If your UK parcel hasn't arrived within 7-10 days and you have no card, please do check with your local sorting office to see if your parcel has been left there for you. If your parcel is not collected from a sorting office within 2 weeks of it arriving it will be returned to us and you will have to pay further postage to have it re-sent.
European parcels are sent Royal Mail international tracked and signed for, which takes 3-4 working days.
Parcels travelling to the rest of the world are sent Royal Mail international tracked, which takes 5-7 working days.
Please note that we cannot be held responsible for Royal Mail delays due to severe weather conditions, or sheer volume of parcels - for example just before Christmas. Please allow plenty of time for delivery at busy times of the year.
We are not responsible for lost or stolen packages.
EASY RETURNS & EXCHANGES
All returns or exchanges must have prior approval. Please email us within seven days of receiving your order.
All sales are final on customised pieces, unless they are damaged.
If you receive an item that is damaged please contact us immediately.
All damages must be reported within 48 hours upon receiving your order and will be eligible for return.
Clay by Design is available for custom commissions, please contact us if you'd like more information.